Legal and account access questions
Your account status changes to closed; login is blocked immediately. Remaining balance is withdrawn to your linked payment method within 2 business days. We keep your account data for 7 years per tax law, then delete it. You can reopen a new account after 30 days if you choose.
Yes. Submit a data access request through live chat or email with your account username. We send your full history (deposits, withdrawals, game sessions, linked payments) as a file within 5 business days. No fee applies.
We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals where local law permits. Bank transfers are available for larger amounts. Each method carries the same verification and fraud checks. Deposits clear in under a minute; withdrawals are verified within 24 hours.
Suspicious login patterns, failed identity verification, multiple failed withdrawal attempts, or breach of gameplay terms can trigger suspension. You are notified via email immediately. Contact support within 14 days to appeal or clarify. Permanent closure may follow repeated breaches.
We use cookies to keep you logged in, track play sessions and prevent fraud. Cookies expire at logout. You can disable cookies in your browser settings, but login and game history features will not function. We do not use cookies for third-party tracking or advertising.
Yes. All withdrawals to DANA, OVO, GoPay, QRIS or bank transfer are verified against your linked payment method and account balance. Verification takes 24 hours. If verification fails, you are asked to resubmit. Once approved, funds reach your wallet within 1 business day.
Start with live chat support for immediate help. If unresolved, email our legal team with your account username and issue details. Escalations are reviewed within 5 business days. You also have the right to contact local consumer protection authorities where local law permits.
